Karthik Sethupathy
I'm the Founder of Prag-Matic, a new technology company helping enterprises modernize how they run software — AI, cloud infrastructure, and reliable SaaS operations.
Before Prag-Matic I spent a decade as Senior Director of Technical Operations at Conviva, and over 20 years in the Bay Area across Bromium, Adchemy, and Yodlee — growing from hands-on operations engineer to running global Technical Operations organizations.
My focus: keeping enterprise SaaS reliable at scale — cloud architecture, SRE, compliance, and the people and process that make it all work.
Silicon Valley Tenure
Reliability at Scale
Operator's Eye
Running SaaS Infrastructure at Scale
Operations Leadership
- Org design & global team building
- SaaS availability SLAs
- Incident response & postmortems
- Release engineering partnership
- Vendor & budget ownership
Cloud & Infrastructure
- Multi-cloud SaaS architecture
- Server & storage infrastructure
- Network, DNS, load balancing
- Disaster recovery design
- Datacenter → cloud migration
Compliance & Security
- PCI, OCC, BITS FISAP audits
- Customer security audits
- Storage encryption
- InfoSec program ownership
- M&A infrastructure separation
Technical Expertise
Two decades of building reliable SaaS infrastructure — from hands-on systems engineering to leading global operations teams.
Cloud Platforms
Multi-cloud SaaS infrastructure
Systems & Storage
Servers, storage, virtualization
Networking & Security
Routing, firewalls, compliance
Automation
IaC, CI/CD, configuration
Observability
Monitoring, alerting, incident response
Leadership
Operations & people management
Five Companies, One Discipline
Prag-Matic
2026 — PresentFounder
Conviva
2016 — 2026Senior Director, Technical Operations
Bromium
2014 — 2015Director, Technical Operations
Adchemy
2012 — 2013Director, Technical Operations
Yodlee
2005 — 2012Operations Engineer → Manager, Operations Engineering
Professional Journey
20+ years scaling SaaS infrastructure and leading Technical Operations teams in Silicon Valley — from hands-on engineer to Senior Director.
Founder
Founding Prag-Matic — a technology company helping enterprises modernize how they run software, with a focus on AI, cloud infrastructure, and reliable SaaS operations.
- •Bringing two decades of Silicon Valley operations experience to a new venture
- •Bridging US and India engineering for enterprise customers
- •Operating partner across cloud architecture, SRE, and engineering leadership
Senior Director, Technical Operations
Led technical operations for Conviva's real-time streaming analytics platform — the operational system of record for the world's largest video streaming companies.
- •Scaled and ran multi-region SaaS infrastructure for global streaming customers
- •Drove site reliability, capacity, and cost programs across cloud and on-prem footprints
- •Built and mentored a high-performing Technical Operations / SRE organization
Director, Technical Operations
Owned technical operations for Bromium's micro-virtualization endpoint security platform during its scale-up phase.
- •Led production operations and SaaS reliability for a fast-growing security startup
- •Hardened infrastructure, monitoring, and incident response across the platform
- •Partnered with engineering on release engineering and customer-facing reliability
Director, Technical Operations
Led globally distributed Technical Operations and IT teams (US + Philippines), owning end-to-end availability, architecture, and infrastructure spend for Adchemy's SaaS platform.
- •Architected Adchemy's cloud across AWS EC2, Azure, and private datacenter
- •Designed and deployed disaster recovery for the Adchemy SaaS service
- •Migrated SaaS workloads from hosted datacenters to AWS and Azure
- •Cleanly separated infrastructure, services, and contracts for the Adchemy Actions acquisition
- •Owned budget, vendor management, and the information security program
Manager, Operations Engineering — Architecture & R&D
Set technology direction for Yodlee's SaaS infrastructure — evaluating new platforms, defining standards, and leading the engineering team that built availability, performance, and automation systems.
- •Defined future-state architecture and standards for Yodlee's SaaS platform
- •Led Monitoring & Tools team building end-to-end per-client availability and performance measurement
- •Drove operations through PCI, OCC, BITS FISAP and financial-institution customer audits
- •Designed, deployed, and managed OLTP server and storage infrastructure including storage encryption
Operations Engineer / Sr. Operations Engineer
Hands-on operations engineering across Yodlee's full SaaS stack — network, servers, and storage — for a multi-tenant financial services platform.
- •Routing, switching, firewalls, load balancers, mail relay, DNS, file gateway
- •Linux, Windows, and Solaris/SPARC server fleets
- •FC, iSCSI, and NFS/CIFS storage infrastructure on highly-available enterprise arrays
Recommendations from Two Decades of Work
Karthik is a quintessential operations engineer. He managed our operations across multiple data centers, drove our move towards AWS. He drove excellence in quality and simultaneously reduced our costs. He drove standardizations, compliance, security and automation. With a small team he managed Adchemy's infrastructure, IT and was a critical resource in selling of Adchemy's legacy business. Karthik is always engaged, pushing the boundaries and focuses on delivering the business needs.
Karthik is highly detail oriented, and is a great problem solver. He was always trying to find solutions to any problems we had either with AWS, or any other infrastructure. He is highly technical and brings a deep sense of understanding of the underlying technology. He is also great to work with and is always willing to help.
Karthik's calm demeanor and methodical approach is exactly what you need when dealing with customer impacting infrastructure operational issues. He can lead a team by example through the tough issues as well architect a design to avoid them altogether. Although he's more than qualified to lead a team of engineers, his individual technical contributions and guidance are what set him apart from his management peers.
Karthik is very detail oriented and approaches problems in a methodical way. His technical expertise in servers, network, and storage technologies has helped in setting up a robust SaaS/Cloud infrastructure and also in troubleshooting and resolving multiple issues. Karthik is easily approachable and a great team player to work with and would love to work with him anytime.
Karthik was fantastic to work with at Adchemy. He was always on top of all aspects of his vendor relationships and was great at negotiating with them when contracts came up for renewal or we were kicking off a relationship with a new vendor. Always responsive and thoughtful, he was an excellent business partner to the finance function.
Karthik possesses the valuable combination of a deep operational technical skill set combined with highly tuned client management abilities. This combination enables Karthik to be successful and add great value to complex and high profile customer implementations.
Let's talk operations.
Scaling a SaaS platform, building out a TechOps / SRE team, or navigating a cloud migration? Happy to chat.